andy2407

Benfield Skoda Harrogate
Knaresborough Road
Harrogate
HG2 7LU
(Shares premises with Benfield Ford)

Tel: 01423 818818
Fax: 01423 880822


New Car Sales
Authorised Repairer


Sales Opening Hours:
Monday-Friday: 09:00 - 19:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00

Service Dept Opening Hours:
Monday - Friday: 07:30 - 18:00
Saturday: 08:30 - 12:30

bennybee20

I have used Benfield Harrogate for some warranty work involving engine diagnostics. They failed to fix the problem initially but were happy to put (a lot of) time into finding the fault and have now (hopefuly) sorted it. They provided a replacement Fabia without question and David who is in charge of skoda servicing was great. He kept me informed and even followed up with a phone call a week later to see if everything was fine.

I would recommend them and it was certainly convenient for me living in Harrogate as i would have had to take it to Pulleyns in York otherwise.

It would be good to hear from other members who have used them to decide if to use them for future servicing.

andy2407

I'm now spending two or three nights a week near Harrogate with my new job, so this is the closest dealer to where I work.
The dealer that I bought my Octy off forgot to re-set the service light so I took it in to Benfield to have it done.
As soon as they entered my reg number into the computer, it flagged up that the car hadn't been in for the dual mass flywheel recall.
Not sure how this could happen when it was bought from an approved used Skoda dealer, and the first owner was someone at Skoda UK - perhaps they prefer to spend their time spying on here and ignore their own recall notices
Anyway, the initial check showed that it needed to have the flywheel chnaged, so Benfield said they would order the parts and get back to me.
As soon as the parts came in, they called me and the car was booked in. They hoped to do it in a day, but booked it in for two just in case.
I was given an Octavia courtesy car while mine was in and the work was carried out without problems.
As mentioned above, David who runs the Skoda service department is extremely professional, and called to confirm everything was ready the day before I was due to drop the car off.
I'd also mentioned intermittent problems with my cruise control (another recognised fault that I'd read about on here) and he arranged to get the replacement stalk in assuming this was what would be needed, to save me having to make a further visit.
Finally, my car was washed and vacuumed prior to collection.
This dealer is highly recommended - many thanks!

__________________
The future's bright
The future's mellow

'Little' John

I'm assuming that their servicing department is better than their sales then.

Paul and John were very helpful in tracking down and obtaining one of the last remaining Fabia vRS Special Editions for me. Generally they managed to keep me in the picture with what was happening with the exception of one call "we'll call you before 6 o'clock tonight" which came through at 10 the next morning.

My experience as a customer was less good though. They tried every hackneyed last trick in the book, starting with bumping the starting price up by including GAP insurance (despite the fact that I wasn't taking finance) and 'stayBrite' treatment. That way they could come back with a 'new' cost-to-change which was in fact based on the RRP. They also did the old I'll have to check with the manager two-step aimed at spinning things out and making it look like they were trying really hard to make a deal. If it wasn't for the fact I was desperate to get the car (which they probably knew, hence their attitude), I'd have flipped them the bird and walked out. Two things are for certain though:

• I wouldn't recommend them to anyone.
• I won't be going back there when it comes to the time to change my car again.

UPDATE: They've now managed to get my address wrong with the DVLA - muppets!