DaveH

I thought they'd lost interest in helping me out with problems owing to the fact I was out of warranty, maybe they have just gone down hill from a few years ago. For example, I had a coil pack go up in flames so I took it down to them to get it replaced under the 5 year good will warranty. They said it was the connector that had failed causingd damage to the coilpack so they couldn't help! Absolute rubbish. Some time later as part of the same problem I left a non-running car (when hot) with them for a day. When i collected it they said they tried it twice and it started fine both times - well it would, it was stone cold both times. They suggested I replace a relay (which was actually faulty) but when i asked where the relay was, there reply was "under the bonnet somewhere". Yeah, cheers for that.

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Mondeo Tdci 115, sweet!

Mouse

Had a service done here. Straight forward no problems. Would recommend. Travelled 13 miles and had a great day out in Sheffield. . If you are from Hudds go there and take the family for a day out in Sheffield and Oh while your there get some Hendersons Relish.

Thumbs Up !

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Black Magic Fabia v/RS
Skoda Fabia VRS ! Practical & Exciting !

Petr

I had not good experience with salesman who would not tell me APR when I asked him 3 times when talking about getting VRS SE in May this year. It was like talking to the wall. Walked away and got second hand vrs from a different dealer as those at Bickerton's were painfully overpriced I mean overpriced (still are btw).

But I was very happy with Service Dept. when I had to have some work done on my car later.

damo :-)

Another thumbs down for Bickerton here Im afraid

Phoned up to order a part (front fog light) told them 4 times which part it was,which model car and which side. even told the receptionist twice to confirm the right part for ordering.
No probs bring it in Thursday for fitting.
Took time out of work, and went down in my scruffs.
Stood there what seemed an eternity, nobody came to me. Cant help thinking if I had my suit on it might have been different.
Anyway got someones attention and told them why I was there.
I got the impression that they were sceptical it was actually my car.
I left it there all morning, and finally get a call mid afternoon, to tell me they had ordered the wrong part in.

Its really awkward for me to get out of work, so I was quite annoyed that the day had been wasted.
Upon arriving to pick my car up, I got virtually no apology or anything and was talked to in a condescending manner by the smarmy sod who worked there.
I rebooked it in for saturday, and thankfully the correct part was fitted this time.
Again I was spoken to with contempt and Im sure I was not imagining this, but I got the distinct impression that they didnt think a young bloke in work gear should be able to afford an 06 Octy
The whole incident has left me with a bitter taste, and the smarmy sods last words were, "dont forget us when its service time" ha... he can kiss my vRS

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Birdwell L&K

This is my second octavia from Bickertons, they are A+++. Jeff sorted me out with my L&K, and jeff you were right about the dsg gearbox its brill.

pittVRS

I bought my Mk 1 Octy vRS from Bickertons and can't fault em really. They were ten times better than the local VW dealership that serviced my Polo. The only issue I had was the price of servicing and parts.

I thought I would remedy this by going to a local independent specialist. Walker and Cutting on Wortley Road in Rotherham. Bloody hell they were even more expensive! Should have stuck to Bickerton's!

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Nick_H

Not impressed...... I've had 2 cars from them in the past and went back to buy a third. They offered me a really crap part exchange price considering I had been a loyal customer with 2 cars from them under my belt.

Needless to say I went to the competition Gordon Lamb in Chesterfield who instantly offered me £1000 more for my car than Bickertons !!

Needless to say I ordered from GL. The salesman at Bickertons ( who I had never seen before ) seemed amazed that I'd gone somewhere else !!

Well mate thats what you get when you $hit on your loyal customers. Surprise, surprise ....

skomaz

Salesman didn't even phone me back after a 2 day test drive and telling him exactely what we wanted! I would have expected a phonecall out of courtesy even if he couldn't source what we wanted.

Anyhow I ended up finding one myself from Liverpool!

I'm also not convinced that the service dept is as good as it was, especially now Ian has left. We started using Bickertons because we didn't rate Gordon Lambs but I'll be trying Lambs again now as feedback seems to indicate that the situation has reversed.

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If everything was as reliable as a VW... My Skoda would be at the bottom of the JD Power tables!

Octavia II 2.0 TDi 4x4 Estate and Fabia I 1.9 TDi Estate and Modified Mk1 Mazda MX-5 1.8iS

tchapm

Being a Skoda virgin but been brainwashed over 2 years to go to a dealer and look into a new Octi, I decided to visit Bickertons as it was in Sheffield and relatively close to home.

The salesman (Paul?) was very nice and suggested I take a test drive in their '57 plate VRS Estate. They let me have it last Saturday which was great. Even put 200 miles worth of fuel in for me - which I of course used

So far experience great!

Until Paul looked at my part ex (which had already been valued by a dealer down south - without even seeing the car at £9200), and offered me £7750. Rubbish.

Long and short of it, they wouldn't even entertain doing me a deal!

Instead I contacted Rainworths in Chesterfield who will do the deal and hence ordered a Black Octi VRS estate through them. Sorry Bickerton's, you lost a sale!

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"Its all about the bucks kid, the rest is conversation" - Gordon Gekko

WaveyDavey

I bought my Fabia new from another dealership as Bickerton's weren't willing to match the deal i had got but i have had the car serviced at Bickerton's and also a couple of warranty jobs done. The only thing i would say is if you go in pre-armed with some sort of info regarding the problem they seem to sort the problem out ok.

I had a rattle on the drivers window which only occurred when going over rough roads etc.... i left it with them and was told nothing had been found wrong so took it back out and the fault was still there. I went back in, armed with a printout of what another Briskoda member had told me their dealership had done in the same situation, and spoke to the then service manager who came out and looked at the window, noticed it was quite loose, and then took the car for a drive with me to listen for the noise. As soon as i described when it usually happened he took the car onto a rough bit of road and heard the noise himself straight away. He then said he knew what was causing it and that it was worse than the other Briskoda members fault and got the window regulator replaced rather than adjusted.

Today, i've just taken my car in as the rear washer pipe had come off so when you used the rear washer the water just ran inside the boot door and out of the internal panelling. I asked if there was any chance that they could pop the panel off and put the pipe back in place while i waited around for a an hour or so if needed. They got the car done in less than 10 minutes!!!! and as i say i had just turned up without booking the car in etc....



I've not had any experience as yet with either of our cars having a fault that i have had to take to Bickerton's to try and diagnose so can't comment on there service in that respect.




Cheers

Dave.

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2006 'Black Magic' Fabia vRS... With a few little EXTRAS

Clairelou

Just picked up the Fabia from having a service done at Bickerton today.

Really quick & no problems at all.

Pressure

Am in the process of buying a 2nd hand 02 Octy TDI Estate from them. Very pleasant experience so far. More feedback when deal is done.

milky

I have just bought their '57 Blue vRS diesel estate demonstrator. Found it on the internet, did the deal basically over the phone, and collected the car within a week.

On producing my License, the car was booked out to me for an hour, which was enough time to get on the M1 for a play !

Tony Braithwaite is your man.

Trade in deal was lower than anywhere else, but the car is fully loaded, and cheaper than anywhere else.

Shame they are 100 miles away, else they would be doing the servicing as well.

Cheers Tony

(Promised I would give you a mention didn't I ?)

gord

Yeah it was 'cus of their rubbish part exchange offers that i bought my Octy from elsewhere.

skomaz

True true but it has to be said that in my recent experience thier forecourt prices were also high.

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If everything was as reliable as a VW... My Skoda would be at the bottom of the JD Power tables!

Octavia II 2.0 TDi 4x4 Estate and Fabia I 1.9 TDi Estate and Modified Mk1 Mazda MX-5 1.8iS

nohands

I have bought both of my Fabias from Bickertons. The first time was at the old site and they were superb. Second time was at the new site and they were less good.
When I was looking to change the old Fabia for an Octavia, Bickertons were awful. I had arranged a test dive and they let me down. They seem to offer rock bottom PX and don't want to negotiate at all.

As for the servicing, its unlikely you'll ever go there once. The last 3 times that I've been there I have had to go back for them to finish the job. The lack of customer care is disappointing given how good they used to be.

Petr

picked up my car on Friday having it serviced, not happy as they put too much oil in, had to go back to have it sorted

even invoice says 5l of oil, that is too much, when I questioned this I was told that every car is different and that 5l in furby is ok..... anyway, check your oil levels while you are still at Bickerton's before you drive off

sjm

Paul the sales guy its brilliant, really nice guy get you a good deal etc.

Service Department is crap to say the least, they don't seem to care and all they do is stick on diagnostic equipment to your car to find error codes if nothing there they just say "there's nothing wrong with it".

A window leak took 2 months to fix and had to have my cream interior all washed due to the water.

I got my car back yesterday and it looks like someone has dry washed it! scratched all my bonnet which I now need to polish off.

The coolant leak I took it in for drove 20 mile after getting it back to hear a very loud whistling sound popped the bonnet took a look and the noise was coming from the part they had just fitted!!! Its now had to be towed back to them on back of a RAC truck.

I will be taking my car else where for my warranty work from now on.

sjm

Hi all,

After last times disappointment with Bickertons this time has been a very very good experience.

Last week my turbo failed on me, got it towed to Bickertons and Simon (Service Manager) sorted me out with a courtesy car straight away.

Simon was always calling giving me updates on what was going on, he even ordered a turbo before even looking at the car just get it back on the road soon as possible, sadly the intercooler and CAT also needed replacing which were ordered and fitted very quickly.

Simon tried getting Skoda to authorize a whole new exhaust system due to the oil leak but they weren't having it . While the car was in I had the cambelt done to save me another trip later on which again Simon gave me a great deal on!

Once the car was fixed up Simon took it home and gave it some good runs throughout the rev range to check for any problems before calling me a day later for pickup.

The car has never run so great since i've had it, my rev stutter has gone! Tested on 5 hills which the car had the problem on, hopefully will stay fixed

Thank you for your great service and help Bickertons, and a special thanks to Simon for his hard work!

Regards
Steve