DGW

DGW

Originally posted by ecklad - 28-10-2003, 11:41


Sales review only.. Website states that they will beat any genuine
internet price.. providing it was a UK spec car...


Went in and had two test drives, PX price offered for my Leon Cupra was not bad.. went back about a week later to thrash out a deal, armed with pricing info from a carbroker, suddenly PX
price reduces and they STILL will not commit on price...


I say I want a price by the end of the next day.. No response..


So I went to Cumbo Skoda and did the deal there!!!


So they Lost a sale on a Octavia vRS!!!!





Dazz

DGW

Originally posted by RSest - 30-10-2003, 16:53


Took a short accompanied test drive when I was deciding on the Skoda or the Forrester, wanted a longer test (co car sat in it all day long) , the guy there agreed to give me a call but never did , went to Lightcliffe Huddersfield , got a better deal , given the car for the day (only kept it for a couple of hours as this was all that was required) Lightcliffe got the sale , never been or going back to DM Keith
Matthew

DGW

Originally posted by ianstu - Sat Mar 27, 2004

Picked up my new Fabia rs from D.M Keith in Bradford. I have not had better service from any other dealer (Ford ,Honda, Nissan). Until my car developed a fault. Ive had the car 8 weeks and its been back 5 times for the same fault. I will let you guess what i think of thier quality of service.They bend over backwards to help you buy the car, as soon as you collect it, thats when the problems start.They have now fixed the fault and offered me the next service as a freebee to make up for the trouble. I would rather of had the car repaired first time than have all the hastles.

DGW

Originally posted by RichVRSEnvy - Thu Dec 2, 2004

Excellent service so far. Staff have been helpful and polite, as well as quick and efficient. Various warranty issues taken care of in good time with the minimum of fuss.
Courtesy car's on 2 occasions were both very nice. An 04 Octavia and an 04 Superb. Much better than the usual poverty spec Ford Ka's you would get elsewhere.


Staff seem genuinely interested in helping you sort out the problems you are having and are always happy to point out suggestions of how to proceed if you have an issue.


Have been dealing with DM Keith for around 2 Months and have not been disapointed yet. Would definately do business with them again.


This review is of the Leeds branch.

DGW

Originally posted by Dazza - Thu Mar 3, 2005

Leeds Branch
These guys are the pits. Firstly could not get a deal out of them, so bought my Octy from Bickertons in Sheffield (Great Service) read the handbook and got confused on Variable and fixed servicing, seeming Keiths are just down the road from home I popped in to ask them. Told that fixed was best and they and Skoda did not recommend variable!!
Secondly and just recently I wanted to trade my Octy in for a Fabia vRS. Got a trade in price from Bickertons of £7000, popped into Keith's offered me £5250 on a 1.9TDI Ambient 18 months old - 48,000mls. They said no one wants second hand Octys.


I think these guy are dreadful and to be avoided if at all possible

DGW

Originally posted by mcbunny - Thu Apr 21, 2005


went there for my 20k service in my fabia vrs. they wanted £165 for the service everyone else was quoting 190-210.


on the morning i took the car in i also asked them to fix the leak in the rear footwell and move my rear light cluster to stop it rubbing on the bumper. they did this with no questions so i was happy.

DGW

Originally posted by OCScene - Thu Apr 28, 2005


Very poor sales and after care..............I cant slate these bunch of losers enough. Ive written to Skoda head office twice about the muppets in Bradford. DO NOT GO HERE!



Lightcliffe Skoda halifax is the place to go.......they beat any deal and aftersales is spot on too.

agentorange

just bought octy vrs 04 from leeds,stunning machine,minor vibration under braking so rang them and booked in for repair,will keep you posted on service.

agentorange

new discs and pads fitted no argument problem solved.bit of minor dispute over insurance for loan car but soon rectified with call to my own insurers.job done same day.cant really fault service so far,maybe they moniter this site and learn from their errors

Chrispy

Every time I visit there's someone complaining at the service desk regarding something that's either not been done right or that has gone wrong on their car or on a recent service etc. Gives a really bad impression. Also, the parts guys are not the sharpest tools in the box.....everything seems like a lot of effort.

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Silver '04 Fabia vRS. Jabba Custom Remap, Seat Surgeons Leather interior, Whiteline RARB, Cupra Console Bushes

agentorange

i agree the fellas there seem to have a lack of interest,i rang one saturday morning re: replacement indicator lens,told guy i would get there after work in the afternoon,all seemed ok untill i got there and was told parts close at 12 midday saturdays.fortunatley one of the md`s was there and he sold me the item.try talking to the women they seem to be more clued up.ps just bought the wife a 54 plate red fabia vrs,loads o fun and feels quicker than my octy around town

GordonC

Tried my best to buy from these guys but just couldn't get them to sell me a car!

Approached them looking for Fabia vrs. Got a test drive but was left waiting 30 minutes after it (while on lunch from work!) and when I chased them up they said they were "running some figures" and would call me. A week later, no call. Called them 3 times and each time told I would get a call back. I went to Bickertons and did a deal on the day (see other post for how that turned out!)

DM Keith eventually called at 7:00pm on the last Friday of the month (a month later) and told me they thought they could do me a deal there and then. Sales, very poor.

The service however has been better, nothing has been too much bother. Reported a leaking door seal and within 2 days I had a couresy car and all 4 door seals were replace. Will use them again for service.

Chrispy

Dealt with them yesterday and today for warranty work. To be honest, after only dealing with Pulleyns in York before, this lot were a VAST improvement in customer service. Fast and helpul. The trouble with York is the same 2 people on the desk do everything. Service, sales, parts etc. This is why they know nothing and don't have a clue how to help you.
Leeds have specific people for service and parts etc. They did my EGR valve with only a days notice and even got me a coffee whilst I waited. Brill.

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Silver '04 Fabia vRS. Jabba Custom Remap, Seat Surgeons Leather interior, Whiteline RARB, Cupra Console Bushes

ShadwellVrs

Got to say this garage is clueless. Managed to badly damage my car whilst it had a seat based replaced under warranty and then tried to deny all knowledge. I would not recommend this rabble to my worst enemy and as such badly put me off the brand. Spend your money here and you are making a mistake!.

anewman

Have only used them for parts so far. When asking for a part by trying to describe what I want and it's location, they seem a little confused but are happy to help and print out diagrams and figure it out eventually. I have found it easier to find out the part numbers beforehand, and ask for items by part numbers which speeds up the service a great deal. I am definitely happy to buy parts from them again.

Parking is a bit squeezed but I guess it's the same at any car dealers where space is a premium.

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94 Favorit GLXIe Estate

Briskoda "Banger" social group

landy55

Shocking

I took my fabia vrs in for a ice kit fitting and bumper repaining under warr as it was flaking, took them a week to do the painting and then returned it to me with buffing compond all over and no ice,

went back to have it clean and they forgot, ice kit fitted by not tested and didnt work

Went back again to have it fitted and cleaned, still not cleaned and radio now faulty

went back again for new radio, sorted

but still not clean, they had to give me a voucher to go back, i would stay well clear of these guys if you can help it,
(not once did they apologise for the inconvience they caused me)

thebadger2

Booked a test drive for the Octavia 2.0 TDI during my lunch break.

Came back a week later for the appointment and the guy was busy. I was left standing in the showroom for 30min with no appology or explaination. Finally i was attended to, they suggested I book another test drive which i turned down.

I finally took my business to Bickerton Skoda in Sheffieldl who couldn't do enough.

Shame on you D M Keith Leeds, watch out for the rude little bald man on the left hand side as you go in.

mavericvrs

i think dmk leeds are the best dealer by far i have been to the service team there are so helpfull and i got 10% off my service cost loads of offers at the mo to do with service repairs you all should give them a call and get a cost for your cars serviced

Mereside

I recently had my taken there after a head on when a driver collapsed at the wheel and ran into my car. The bodyshop were very quick and thorough when examining my car and the estimate for the damage was sent off to the insurers the day after the4y got the car. They also found some minor bits and pieces I had forgotten were in the car which they returned to me. The car was written off so I cannot say what the bodyshop is like from that side but the manager, Simon, I think, was very helpful and efficient. I also dealt with DM Keith at Wakefield and found there service spot on and its easier to park there!

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Octavia 2.0Tdi DSG Estate in Black Magic