only had it for a day and it's back at the dealers!

cookie_boy2000 · 28-06-2008, 14:08

So, I picked up the 03 plate Superb on Friday and I had to return it to the dealer ship on Monday morning!

All the interior lights not working, mirror lights not working, central locking only works for the drivers door (on the remote) etc etc.

Now it's saturday and they still can't trace the fault - it's not the wet floor syndrome though, as they have had that all out and done the diagnostics etc and they're stumped.

So, i've got the loan car for another week!

Anyone got any suggestions as they are having no luck!!

skodanut · 28-06-2008, 21:31

seems like a bad case of no electricity getting to the offending items that you mentioned......if it were me id check all earth connections in car.....broken earth wires or corroded ones..and there's quite a few....failing that.... it must be the car's brain that controls everything...hope you get it sorted...let us know what it was if you get it sorted.... dont forget the fuses ....regards andy

cheezemonkhai · 30-06-2008, 18:07

If it was me I'd be asking them to find you another.

Bagpuss · 01-07-2008, 09:28

I agree with cheezemonkhai. You've given them opportunity to put it right, and they've admitted they don't know what's wrong.

Hand it back, and ask them to find you another car.

Bagpuss.

Bluefox · 01-07-2008, 12:11

Quote:

Originally Posted by Bagpuss

Hand it back, and ask them to find you another car.

...of equivalent or higher specification.

Sale of Goods Act (amended) 1994

Seloco · 01-07-2008, 12:19

Does your car have folding door mirrors? That's where they eventually found the cause of a similar problem on my brand-new Superb. A wire in the portside mirror had stretched due to not being long enough for the folding radius and had caused an earth leak. It took the dealer the best part of the day to dismantle the car before they found it.......

Gizmo68 · 01-07-2008, 16:37

Quote:

Originally Posted by Seloco

A wire in the portside mirror had stretched due to not being long enough for the folding radius and had caused an earth leak. It took the dealer the best part of the day to dismantle the car before they found it.......

The salt water would then of made that corrode very quickly

Bluefox · 01-07-2008, 18:26

Quote:

Originally Posted by Gizmo68

The salt water would then of made that corrode very quickly

Lummox · 01-07-2008, 18:35

Wonder if they have checked the wiring under the carpet in the n/sr footwell.

youngsyd · 07-07-2008, 14:02

Its always the wiring on the NSF floor!

Water gets into it, and then the earth is shot at

dan1 · 07-07-2008, 18:42

sounds like the pollen filter housing seal is leaking into the n/s footwell and got to the wiring or control unit or both if your really lucky!!! that old chestnut again!!!!!lol

Tom_vRS · 07-07-2008, 21:34

Yep, they need to remove the scuttle panel and battery, and clear the plenum chamber drains. They also need to remove the pollen filter housing and reseal it.

The front seats need to come out, as do the kick trims so the carpet can be removed. You will probably need a new underlay. The convenience control module is most likely dead, and could need some remedial wiring work too. Will no doubt cost a few £££ for it to be fixed properly, and properly is key here.

Good luck with it.

cookie_boy2000 · 10-07-2008, 09:18

well they've replaced the convenience control module and had all the flooring up and can't find the problem. It's not wet, they've checked the plenium etc etc. They have sent off for a new diagnostic disc from VW and this detected a broken wire. This has now been replaced and....
still not solved the problem.

They have me over a barrel, as I need the car for my work and if I hand it back/request a refund, i'll have lost out on getting the insurance changed, the tax disc ( i got a 12 month one the day I bought the car) etc.

Okay, they've given me a passat to use until mines fixed, but that's not the point.

I don't know what to do

Duffelcoat · 10-07-2008, 09:23

Personally I would reject the car and go for refund and compensation if possible... It would be better in the long run and you can take the tax disc out and get a refund of complete unused months. As for the insurance presumably you wil want to insure another car so just keep it on the car and then switch it when you get another one... So get off that barrel and put the garage on it.

tarzey · 10-07-2008, 09:27

Quote:

Originally Posted by cookie_boy2000

They have me over a barrel, as I need the car for my work and if I hand it back/request a refund, i'll have lost out on [snip] the tax disc ( i got a 12 month one the day I bought the car)

You can 'cash in' a Road Fund Licence to the value of the unused whole months. I do that every time I trade in a car; by the time they notice I'm long gone. That would be small consolation to you, but, to quote Tesco, 'every little helps'.

Taxi 219 · 14-07-2008, 06:13

Tell them to keep it and claim the tax back.

28-06-2008, 14:08	#1
cookie_boy2000 Briskodian Join Date: May 2007 Posts: 17 Thanks: 1 Thanked 1 Time in 1 Post	only had it for a day and it's back at the dealers! So, I picked up the 03 plate Superb on Friday and I had to return it to the dealer ship on Monday morning! All the interior lights not working, mirror lights not working, central locking only works for the drivers door (on the remote) etc etc. Now it's saturday and they still can't trace the fault - it's not the wet floor syndrome though, as they have had that all out and done the diagnostics etc and they're stumped. So, i've got the loan car for another week! Anyone got any suggestions as they are having no luck!!

28-06-2008, 21:31	#2
skodanut Briskodian Join Date: Jan 2007 Posts: 111 Thanks: 7 Thanked 4 Times in 4 Posts	Re: only had it for a day and it's back at the dealers! seems like a bad case of no electricity getting to the offending items that you mentioned......if it were me id check all earth connections in car.....broken earth wires or corroded ones..and there's quite a few....failing that.... it must be the car's brain that controls everything...hope you get it sorted...let us know what it was if you get it sorted.... dont forget the fuses ....regards andy

30-06-2008, 18:07	#3
cheezemonkhai Briskodian Join Date: Jan 2006 Posts: 13,753 Thanks: 77 Thanked 340 Times in 314 Posts	Re: only had it for a day and it's back at the dealers! If it was me I'd be asking them to find you another. __________________ Cars make CO2 and trees absorb CO2. By driving your car you're feeding a tree and helping the environment.

01-07-2008, 09:28	#4
Bagpuss Briskodian Join Date: May 2004 Location: Cornwall Posts: 414 Thanks: 3 Thanked 22 Times in 17 Posts	Re: only had it for a day and it's back at the dealers! I agree with cheezemonkhai. You've given them opportunity to put it right, and they've admitted they don't know what's wrong. Hand it back, and ask them to find you another car. Bagpuss.

01-07-2008, 12:19	#6
Seloco Briskodian Join Date: Mar 2007 Posts: 17 Thanks: 0 Thanked 0 Times in 0 Posts	Re: only had it for a day and it's back at the dealers! Does your car have folding door mirrors? That's where they eventually found the cause of a similar problem on my brand-new Superb. A wire in the portside mirror had stretched due to not being long enough for the folding radius and had caused an earth leak. It took the dealer the best part of the day to dismantle the car before they found it.......

01-07-2008, 18:35	#9
Lummox Hairy Yeti Join Date: Sep 2003 Location: Newport Pagnell Posts: 21,308 Thanks: 18 Thanked 556 Times in 487 Posts	Re: only had it for a day and it's back at the dealers! Wonder if they have checked the wiring under the carpet in the n/sr footwell. __________________ Unit 18 now open Servicing, repairs, modifications you name it we do it. Cupra console bushes at special price, PM for a very competitive quote.

07-07-2008, 14:02	#10
youngsyd is hating life! Join Date: Aug 2007 Location: Dont Know, Dont Care Posts: 2,132 Thanks: 67 Thanked 93 Times in 90 Posts	Re: only had it for a day and it's back at the dealers! Its always the wiring on the NSF floor! Water gets into it, and then the earth is shot at __________________ Id rather be a nobody than an overated someone...

07-07-2008, 18:42	#11
dan1 Briskodian Join Date: Jul 2008 Posts: 21 Thanks: 0 Thanked 0 Times in 0 Posts	Re: only had it for a day and it's back at the dealers! sounds like the pollen filter housing seal is leaking into the n/s footwell and got to the wiring or control unit or both if your really lucky!!! that old chestnut again!!!!!lol

07-07-2008, 21:34	#12
Tom_vRS Briskodaholic Join Date: Dec 2004 Location: Fenland, Cambridgeshire Posts: 10,726 Thanks: 557 Thanked 361 Times in 243 Posts	Re: only had it for a day and it's back at the dealers! Yep, they need to remove the scuttle panel and battery, and clear the plenum chamber drains. They also need to remove the pollen filter housing and reseal it. The front seats need to come out, as do the kick trims so the carpet can be removed. You will probably need a new underlay. The convenience control module is most likely dead, and could need some remedial wiring work too. Will no doubt cost a few £££ for it to be fixed properly, and properly is key here. Good luck with it. __________________ 97/R BMW 328i in Boston Green. << Clickable for boring info. My Journal

10-07-2008, 09:18	#13
cookie_boy2000 Briskodian Join Date: May 2007 Posts: 17 Thanks: 1 Thanked 1 Time in 1 Post	Re: only had it for a day and it's back at the dealers! well they've replaced the convenience control module and had all the flooring up and can't find the problem. It's not wet, they've checked the plenium etc etc. They have sent off for a new diagnostic disc from VW and this detected a broken wire. This has now been replaced and.... still not solved the problem. They have me over a barrel, as I need the car for my work and if I hand it back/request a refund, i'll have lost out on getting the insurance changed, the tax disc ( i got a 12 month one the day I bought the car) etc. Okay, they've given me a passat to use until mines fixed, but that's not the point. I don't know what to do

10-07-2008, 09:23	#14
Duffelcoat Briskodian Join Date: Nov 2007 Posts: 117 Thanks: 2 Thanked 3 Times in 3 Posts	Re: only had it for a day and it's back at the dealers! Personally I would reject the car and go for refund and compensation if possible... It would be better in the long run and you can take the tax disc out and get a refund of complete unused months. As for the insurance presumably you wil want to insure another car so just keep it on the car and then switch it when you get another one... So get off that barrel and put the garage on it.

14-07-2008, 06:13	#16
Taxi 219 Get out the way Join Date: Oct 2007 Location: Bournemouth Posts: 1,896 Thanks: 61 Thanked 79 Times in 76 Posts	Re: only had it for a day and it's back at the dealers! Tell them to keep it and claim the tax back. __________________ Car now: 56 Octavia MK2 1.9TDi Ambiente Previous: 06 Octavia Mk1 1.9TDi Classic with + pack Sadly missed: 97 Nissan Primera 2.0TDi SLX

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