2013 vRS - Dead. Any advice?

[MrLobster]

Hi, after any thoughts or advice anyone might be able to give me....

 

In Feb 2016 I bought a 2013 vRS and all was well. Didn't use much oil so everything seemed happy. Then, two weeks ago on my drive home EML and EPC lights lit up and it started misfiring. So I stopped on the hardshoulder and it was obviously running on three cylinders so RAC recovered it to my local garage (not a Skoda franchise).

 

The following day they had a quick look and said that despite it being out of warranty it would be worth me speaking to Skoda and the local dealer as this has the potential to be serious. Before I did that they ascertained that one of the plugs had melted and there was no compression on no.2. Subsequent investigations show it's burnt a valve out and there's also excessive wear in the timing chain tensioner.

 

So off I went to my local dealer who told me the same 'it'll almost certainly need an engine' line. I asked either a goodwill contribution from Skoda of a percentage of the repair but was told I needed to get the car up to them and they would investigate. The service manager added that they would need to take the head off to fully diagnose it so they would need me to authorise the full cost of the repair which he estimated at around £6k before they would do anything. He added that we might, if we were lucky get a contribution from Skoda of anywhere up to 30%. This would still leave me with a potential bill of £4K though.

 

With this in mind, I spoke to Skoda Customer Services who pretty much told me the same thing.

 

Meanwhile, the garage who had the car - a VAG specialist - quote £2k to repair it. Obviously having to spend £2k is better than somewhere between £4-6k so they have made a start.

 

I should add that the car has covered 30,000 miles from new and has been serviced on the button so obviously this level of failure is totally unacceptable. I've spoken to Skoda a couple of times since but they are no help whatsoever.  I know the car s out of warranty but the support from the manufacturer has been hopeless.

 

its been put to me that Skoda should do something as it is a well known issue and that it's basically not fit for purpose. 

 

So before I pursue a possible legal route, anyone any advice? 

 

Thanks for reading, sorry for the length! 

 

Edited 28 March, 2017 by MrLobster

[hutchysrs50]

Many members have been in your position and I've read some

grest advice from others in here so hopfully you will get a reasonable answer soon.

Good Luck

 

[thomasaspin]

17 minutes ago, MrLobster said:

Hi, after any thoughts or advice anyone might be able to give me....

 

In Feb 2016 I bought a 2013 vRS and all was well. Didn't use much oil so everything seemed happy. Then, two weeks ago on my drive home EML and EPC lights lit up and it started misfiring. So I stopped on the hardshoulder and it was obviously running on three cylinders so RAC recovered it to my local garage (not a Skoda franchise).

 

The following day they had a quick look and said that despite it being out of warranty it would be worth me speaking to Skoda and the local dealer as this has the potential to be serious. Before I did that they ascertained that one of the plugs had melted and there was no compression on no.2. Subsequent investigations show it's burnt a valve out and there's also excessive wear in the timing chain tensioner.

 

So off I went to my local dealer who told me the same 'it'll almost certainly need an engine' line. I asked either a goodwill contribution from Skoda of a percentage of the repair but was told I needed to get the car up to them and they would investigate. The service manager added that they would need to take the head off to fully diagnose it so they would need me to authorise the full cost of the repair which he estimated at around £6k before they would do anything. He added that we might, if we were lucky get a contribution from Skoda of anywhere up to 30%. This would still leave me with a potential bill of £4K though.

 

With this in mind, I spoke to Skoda Customer Services who pretty much told me the same thing.

 

Meanwhile, the garage who had the car - a VAG specialist - quote £2k to repair it. Obviously having to spend £2k is better than somewhere between £4-6k so they have made a start.

 

I should add that the car has covered 30,000 miles from new and has been serviced on the button so obviously this level of failure is totally unacceptable. I've spoken to Skoda a couple of times since but they are no help whatsoever.  I know the car s out of warranty but the support from the manufacturer has been hopeless.

 

its been put to me that Skoda should do something as it is a well known issue and that it's basically not fit for purpose. 

 

So before I pursue a possible legal route, anyone any advice? 

 

Thanks for reading, sorry for the length! 

 

 

i personally think if you was to get a new head yes it may fix the problem (for now) but there must of been something at play to cause a valve to burn out and may happen again in the not so distant future + you may have cylinder damage from spark plug , or has the spark plug disintegrated and taken out the exhaust valve ? what plugs are they NGK ? if you do get all sorted make sure you upgrade to Denso plugs with a 0.6MM gap, either way i would be tempted to see if theres any breakers with a CTHE engine and do a direct swap and upgrade the plugs to denso and change every 10K good luck buddy 

[thomasaspin]

23 minutes ago, MrLobster said:

Hi, after any thoughts or advice anyone might be able to give me....

 

In Feb 2016 I bought a 2013 vRS and all was well. Didn't use much oil so everything seemed happy. Then, two weeks ago on my drive home EML and EPC lights lit up and it started misfiring. So I stopped on the hardshoulder and it was obviously running on three cylinders so RAC recovered it to my local garage (not a Skoda franchise).

 

The following day they had a quick look and said that despite it being out of warranty it would be worth me speaking to Skoda and the local dealer as this has the potential to be serious. Before I did that they ascertained that one of the plugs had melted and there was no compression on no.2. Subsequent investigations show it's burnt a valve out and there's also excessive wear in the timing chain tensioner.

 

So off I went to my local dealer who told me the same 'it'll almost certainly need an engine' line. I asked either a goodwill contribution from Skoda of a percentage of the repair but was told I needed to get the car up to them and they would investigate. The service manager added that they would need to take the head off to fully diagnose it so they would need me to authorise the full cost of the repair which he estimated at around £6k before they would do anything. He added that we might, if we were lucky get a contribution from Skoda of anywhere up to 30%. This would still leave me with a potential bill of £4K though.

 

With this in mind, I spoke to Skoda Customer Services who pretty much told me the same thing.

 

Meanwhile, the garage who had the car - a VAG specialist - quote £2k to repair it. Obviously having to spend £2k is better than somewhere between £4-6k so they have made a start.

 

I should add that the car has covered 30,000 miles from new and has been serviced on the button so obviously this level of failure is totally unacceptable. I've spoken to Skoda a couple of times since but they are no help whatsoever.  I know the car s out of warranty but the support from the manufacturer has been hopeless.

 

its been put to me that Skoda should do something as it is a well known issue and that it's basically not fit for purpose. 

 

So before I pursue a possible legal route, anyone any advice? 

 

Thanks for reading, sorry for the length! 

 

http://www.ebay.co.uk/itm/SEAT-IBIZA-MK5-CUPRA-2014-1-4-TSI-COMPLETE-ENGINE-TURBO-ALTERNATOR-CTH-CTHE-/252797719626?hash=item3adbeb144a:g:~bcAAOSwTuJYutM0

[S27VEJ]

That's rubbish to hear..

 

I do feel for people with issues and the whole denial (pretty much...) from Skoda UK.

 

I hope you get something sorted as there a great car when they are running ok, which is annoying when they go all of a sudden. 

 

Ive been running Denso for a few thousand miles now and touch wood, they seem ok.

 

I have a set of NGK sat ready to fit as I want to see what the difference really is....many say fit one and many say for the other...

 

Anyway I digress....keep us posted as I'm interested in knowing if your issues get a solution to your problems.

[thomasaspin]

also sorry for the treble post it actually works out cheaper to buy the complete head unit rather than try to replace the valves 

[MrLobster]

Thanks. Head has gone off to a specialist for all new valves, rest of the engine has survived it seems. Plugs were originals. As for the future?  It's getting sold, I just don't trust it now which is a shame as it was a pretty good car overall.

 

Edited 28 March, 2017 by MrLobster

[thomasaspin]

1 minute ago, S27VEJ said:

That's rubbish to hear..

 

I do feel for people with issues and the whole denial (pretty much...) from Skoda UK.

 

I hope you get something sorted as there a great car when they are running ok, which is annoying when they go all of a sudden. 

 

Ive been running Denso for a few thousand miles now and touch wood, they seem ok.

 

I have a set of NGK sat ready to fit as I want to see what the difference really is....many say fit one and many say for the other...

 

Anyway I digress....keep us posted as I'm interested in knowing if your issues get a solution to your problems.

i had NGK in mine and they got sooted up and caused misfires a lot more than these denso seem too OFFski swears by them and most others too 

[thomasaspin]

Just now, MrLobster said:

Thanks. Head has gone off to a specialist for all new valves, rest of the engine has survived it seems. Plugs were originals. As for the future?  It's getting sold, I just don't trust it now.

its cheaper to just buy a complete head

[S27VEJ]

4 minutes ago, thomasaspin said:

i had NGK in mine and they got sooted up and caused misfires a lot more than these denso seem too OFFski swears by them and most others too 

 

Yeah that's why I went for them to be fair...Offski recommended!

 

Might get another set in yet to be fair instead of the NGK....it's due a service very very soon.

 

 

Edited 28 March, 2017 by S27VEJ

[thomasaspin]

Just now, S27VEJ said:

 

Yeah that's why I went for them to be fair...

 

Might get another set in yet to be fair....it's due a service very very soon.

 

 

i would mate i just don't trust NGK anymore i guy i know had one break apart and cause a engine malfunction, mrlobster if you do sell it mate please put denso plugs in so the person that buys it doesn't get stung like you.

[Ootohere]

MrLobster, 

When was it built or first registered?  This matters as early CTHE had issues still as Skoda UK knows damn well.

you say serviced on the button.

So a minor service at 10,000 miles, 2014

Major service 20,000 miles, 2015

Minor Service 30,000 miles 2016   or under that.    But no Spark Plugs changed at the Major Service because they will say not due til 40,000 probably.

 

?

So a 2013 CTHE.

What Warranty History has it.

 did it get a Software Update at any time, any report of high oil use before you bought it, was it in for the DSG Service Campaign?

 

You want to push Skoda UK Customer services harder.

[MrLobster]

Yes, a CTHE engine.

 

First registered 24/5/13.  Service history is as follows...

 

4/6/14 4540 miles

4/6/15 9408 miles

10/2/16 12103 miles

1/12/16 25967 miles

 

no warranty issues or reports of high oil consumption, if it's had a software update then presumably it's been done but I can't confirm that.

[Kobayashi]

what a horrific story! There should be goodwill for 5 years from date of manufacture of car. Push for this. 

Even though you say not technically oil burner, if them plugs are coked in oil continously by the 'faulty' injectors and possibly on a long journey it has just melted away... 

My issue was coking on short journeys. My theory is with short trip oil burners its cokes & drys, then the damn tip burns off next time you blast it (if you are lucky EML lights but no damage)

 

I almost traded my oil burning 2010 CAVE in for 2013 CTHE, but was still worried was not much improvement on the CAVE's (back in 2016) so decided to stick & pay for the fixes at more or less own expense (with some £250 goodwill from Skoda). These can be great cars when running well but when there not it feels like end of the world.

 

 

 

 

[Ootohere]

So the 4/6/2014 4540 miles means a Dealership Demonstrator i take it. EDIT, **maybe not, low miles for next 2 years...

 So likely no Oil change done then, but just trust there was.  

 

 Check if any Software Update was done @ any of those Services according to the Skoda System.

The Dealerships know what they do.

 

Best get a Senior Customer / Communications manager @ Skoda UK on the case.

They know the story on what the car should have had checked as they were well aware of the Software Issues, Spark Plug failures and the Valves after the CTHE were introduced.

http://revotechnik.com/support/technical/14tsi-twincharger-engine-issues 

Edited 29 March, 2017 by Awayoffski

[Ootohere]

MrLobster,

Who was the car first registered to,

and how many previous keepers, and was it the same Dealership that did the 4 services?

 

It did a lot of miles in 2016,

I take this was a new owners that then got shot before they had to worry.

PITTY IT NEVER GOT NEW SPARK PLUGS, MAYBE NOT RUN ON SUPER UNLEADED EITHER.

Edited 29 March, 2017 by Awayoffski

[Ally_bassman]

Just makes you think how many other cars are going to go pop in the comming years.

 

Lemons will be passed around until they are scrapped.

[Ootohere]

It never was Rocket Science. 

Skoda / VW fitted crap spark plugs, then changed what they fitted and the gap and still they failed early and yet Skoda / VW / SEAT / AUDI never reduced the 

inspection / replacement Service Schedule / Guidelines or Fitted proper spark plugs up to the job of 1 getting cooked.

http://briskoda.net/forums/topic/291585-warning-on-spark-plugs-14tsi-cave-vrs-cthecheck-the-spark-plugs 

sharkrider was one of the first Briskoda members with a CTHE that got the Spark Plugs replaced under warranty.

There were CTHE Oil Users in the first month after launch because of the Software being sh!te. (NEW ENGINE MANAGEMENT)

Hence the delay in the Launch of the 2013 Seat Cupra Ibiza CTHE which i had ordered a new one.

ie ENGINE MANAGEMENT needed sorted out because CTHE Fabia launched 2012 were having Oil & Spark Plug issues still.....

http://autocar.co.uk/car-review/seat/ibiza-cupra/first-drives/seat-ibiza-cupra-first-drive-review 

 

http://briskoda.net/forums/topic/314283-super-unleaded-and-normal 

Then there are Muppets at Dealerships.

 

 

Edited 29 March, 2017 by Awayoffski

[MrLobster]

To answer a couple of questions....

 

First registered to a private owner who lived and worked locally so didn't do a high mileage. He traded it in in Feb 2016 for a new SEAT Leon. First two services were done at Skoda dealer. 

 

I bought it in Feb 2016, it was serviced by the SEAT dealer I bought it from. I then had it serviced by local specialist where it now sits using proper Skoda parts.

 

never had new spark plugs but was run on super unleaded.

[Ootohere]

Good. 

So if you can be bothered and i would be, because lots of money is involved.

Ask in writing of Skoda UK Customer Services,

'Was there any software updates or enhancements issued for my build date of car since it arrived in the UK and have these been applied at a Service by a VW Group Main Dealership?'

[Kobayashi]

Also you might be able to prove your car has the wrong badly designed oil jets on as others users cars have had oil jets replaced (in warranty and out warranty) and charged for the oil problem. 'Bad oil spray pattern' being 1 of primary causes for premature failure of plugs.

 

The code is below and my bill showing the parts for the CAVE fixes. The part comes from the CAVD engine. The earlier VW Scirrocco.

Definitely get them to check which oil jets they have on your CTHE.

 

 

 

 

 

 

[MrLobster]

Thanks for advice all. As Skoda seem unwilling to do anything other than repeat "you need to take the car to the dealer" which I'm not willing to do as the dealer said I'll have to authorise the full, £6k cost before they touched it, I'm off to seek some legal advice this morning! 

[thomasaspin]

2 hours ago, MrLobster said:

Thanks for advice all. As Skoda seem unwilling to do anything other than repeat "you need to take the car to the dealer" which I'm not willing to do as the dealer said I'll have to authorise the full, £6k cost before they touched it, I'm off to seek some legal advice this morning! 

I'd limp it to RRG skoda Rochdale they would inspect it for you and get you some goodwill 

[Ootohere]

So what is the answer to your cars history and if there was a Software Update available between the car being Imported by Skoda UK and now.

Was there one available and not applied at Main Dealership Servicing, by a Skoda on 2 occasions or by a SEAT Dealership?

[Dr3w_vrs]

Well this all sounds depressingly familiar...

 

Here are my threads re pretty much the same issue:

 

Original thread:

Follow up thread, nicely titled 'Getting royally f***ed by Skoda' lol. Not bitter at all. 

Mine was older and I received 60% goodwill contribution after a bit of a fight. I'd be happy to share details with you if you'd like. May not help however, as I knew of others who had higher goodwill contributions than me, I got some details from these people but Skoda were not interested.

 

I dare say I could have got more if I went down the legal route, but I just didn't have the will. Good luck to you if you do, I hope it works out and will follow with interest.