DSG dry clutch please help!

[Superad]

Bought my 2015 1600 tdi octavia DSG in November with 13k on it. I use it as a taxi. At 20k car started to judder when idle and clutch slipping on take off and reverse. Skoda dealer asled me to let problem develop as they weren't sure what it was. At 40k it went in for investigation, they removed gearbox and clutch. They fitted a new dual clutch. Car was perfect for 1000 mile and the problem as reoccurrence.  

 

I'm trying to work out if I should keep it and let skoda have another go at fixing it or just to get rid. I understand the dryear clutches suffer premature failure.  But is the new one just fitted anyou different? My dealer doesn't know, they say it's a different part number but not sure if it's been modified.  

 

Why would it be good for a week and then fail again?

 

Are these clutches of lying good for a few thousand miles? If so I need to get rid.

 

I'm reallyou disappointed with this, thought a skoda would be good. If there is a common problem then surely Skoda should be doing something about it. 

 

[kenfowler3966]

Could be the oil seal is leaking? Contaminating the clutch?

[Ootohere]

You had best check with SKODA UK CUSTOMER SERVICES if the latest Service Campaign applies to your DSG.

 

34H5 is a Software Update because of issues with 2013-2015 DQ200 from some production plants.

Your box maybe has failed before this update has been applied. 

 

This is different from the World Wide recall 34F7 changing the synthetic oil to mineral & a software update in DQ200 DSG 2009-2013

 

Call SKODA UK

This VIN  checker is not showing 34H5 as far as i know.

http://master.skoda-auto.com/mini-apps/recall-actions

 

 

Edited 18 May, 2017 by Awayoffski

[themanwithnoaim]

I'd make them fix it & see, its gonna be worth more working if you do come to sell it

[Ootohere]

http://briskoda.net/forums/topic/425424-2017-another-dq200-7-speed-dsg-service-campaign 

[Superad]

Thanks all. I should have said, they carried out a software update when they changed clutch. The car is now running worse than ever. But worked fine when I first collected it. Unfortunately my dealer doesn't supply any info and appears to have limited knowledge of the dsg set up. They say they have never witnessed a clutch problem with a dsg, you only have to look online to see the scale of the problem.

[Ootohere]

Where are you seeing the 'Scale of the problem' on DQ200 built from 2014 to now?

 

The Dealership you are dealing with might well be the problem and Skoda UK need to arrange a Qualified Master Tech that does know the DSG's.

 

Best find out if it was 34H5 that was carried out when the new clutch packs were fitted.

 

 

[Superad]

I mean the scale of dry clutch failure. Are you saying it should not longer be an issue for me 8f the car is fixed properly?

[Ootohere]

The Dry Clutches that were failing in significant numbers were sorted out by improvement in the Clutch Packs well before your DSG was built in 2014 or 2015.

 

Have you been communicating with Skoda UK Customer Services or has the Dealership dealt with the Warranty Claim on your behalf.

Someone that knows what is going on needs to deal with it on a 2015 car.

There should not be Manufacturing or Quality Control failings with the Clutch Packs.

[Superad]

I'm just dealing with my local dealer. It took them 3 days to change the clutch and 3 days to investigate, so 6 days in total. When I told to them theye seem very vague and can't answer my questions. All I really want to know is if the clutch set up in my car is robust? I use it as a taxi with lots of stop start driving. I do about 1000 miles a week. When I boughthink the car it had only done 13000 miles and never felt right. But now with a new clutch I have the problemishes again.  Unless it's not the clutch and they got it wrong. My main concern is when my warranty expires will I be having to pay for this every 9 months or 40000 miles? And can it be carried out by an independent specialist at a lower cost than my dealers labour rate of £95 per hour. I love the car, everything else in it is good. I would like to keep it really but worry about future repair bills and lack of available independent mechanics that can fix it.

[Orville]

Three days to replace a clutch pack is not too bad. They have had to order the parts in, and if they have not replaced them before there is a learning curve. However, two slipping clutch-packs within such a short period would indicate they did not find the root-cause. As mentioned above, there may be contamination ingress. Allow the Dealer another opportunity to fully investigate, and then get SUK involved if you are not satisfied. Once root-cause is found your DSG box should last 100K+ miles.

[Ootohere]

There is quite a learning curve and you would not want some Master Tech learning on yours, or as it would be a Tech if it was the first.

 

Get SKODA UK Involved now and be sure a Fully Qualified Master Tech is brought in if there is none at the group dealing with this.

?

Do you want to name who the wee beauts are, or can we assume a Skoda Main Dealer very near to Durham?

?

http://pulmanskoda.co.uk 

 

Edited 18 May, 2017 by Awayoffski

[Superad]

Yep Pullman

 

[Superad]

It took 3 days after the parts arrived, but they told me if I was paying for it it would be a 6 hour labour charge

[Mardu]

When I had my clutches replaced, my car was booked for a mechanic and for an electrician to reset everything and perform updates, so three days may be just a scheduling issue with both them.

 

If the clutch is still slipping, then the issue has not been resolved and the problem might be somewhere else (mechatronics unit?). I understand from my own experience and the almighty internet that the procedure of DSG warranty works in the following order: software update; if it fails, then replacement the clutches; if this fails, and a revised clutch pack is available, then do the same thing; if no updated pack is available, then the mechatronics unit, and if everything else has failed, a new gearbox.

 

My clutches were replaced two times, first replacement was with the same clutch pack and the problem reappeared. The second time I got a pack with a new part number and so far it has been working fine, so different part number may work.

 

The diagnosis of DSG problems is actually mostly done in the factory. The dealer downloads data from the gearbox, takes pictures if necessary and sends everything to the factory where they analyze it and give them instructions on what to do next.

[Superad]

Thanks for info. I do know that the new clutch pack had a different part number but the dealer couldn't tell me if the part was different in anyway to the original clutch pack. 

One thing they did tell me is that you get a 2 year unlimited mileage warranty on skoda parts which will cover my new clutch. However I'm not convinced this will apply if it's been replaced by warranty. 

[Ootohere]

If the Repair was done under Manufacturers Warranty you get to the end of that so up to 3 years from first registration.

http://skoda.co.uk/SiteCollectionDocuments/Brochures/Warranty-Booklet-single.pdf 

*see page 6 on parts replaced under Manufacturers Warranty.*

 

You get 2 years on VW Group Parts if you pay for them, pay part of them or some Warranty Provider pays for the work.

So someone at PULLMAN's need to check before giving out duff gen.

 

You can not buy the Skoda Warranty to extend the 3 years for 12 months at a time due to using it as a a Taxi. 

That is in the exclusion.

 

Best get the DSG sorted properly before the car is 3 year old or get shot. As it is SKODA UK might have to have PULLMAN's arrange a buy back deal if they were are the supplier.

 

You have a car not fit for purpose it would appear, some fault in manufacture, parts or quality control & a replacement DSG under warranty might be the only way to resolve this.

Which is not un-heard of, maybe only by who speaks to you at PULLMAN.

 

?

Who do you deal with, the Principal Dealer, the Workshop Manager or Service Manager or is it ever the Master Tech you speak to?

Edited 19 May, 2017 by Awayoffski

[Orville]

Be thankfull that you do not have a manual clutch, which only carries a 6K-mile/6-moths warranty. Skoda will sort it for you..... in the end.

[Superad]

Thanks. I thought the parts warranty would not apply, which is why I queries it with Pullman. It's so annoying that they fill me with wrong info. I deal with Emma on the service desk, who has a standard response to any question " being truthful I do not know" and if prompted will go and ask somebody.  I also deal with the senior technician who just says " I've never had problems with a dsg before".

[MoggyTech]

Replacing the clutch pack is a highly skilled job. The mechatronics breather holes, need to be blanked off and special blanking plugs fitted, to ensure no oil leaks from the mechatronics when the gearbox is removed. When the new clutch pack is fitted, new thrust washer values need to be calculated and this is were things can go wrong. If the clutch pack is pushed down too far, the thrust washer values will be wrong and the clutch fails very quickly.

 

Done correctly, these new clutch packs should be good for 100K+ miles.

[Ootohere]

You will find Youtube films of the various DSG's Wet & Dry Clutch and how to's.

Just imagine Kerb Side Auto's doing it without the correct gear, or even some VW Trained Fitter with the gear and a bit of an idea, 

and a manual and the specs, and that should go to Spec Savers.

 

[Superad]

Car has been back into dealer. They now think it is engine related problem and nothing to,do with clutch or transmission. They carried out a compression test on 3 injectors and all gave different readinGSM so it's back in the morning for further investigation. Hope it gets sorted soon. I have no idea what it could be.