Hi,

My August 2016 Superb Mk3 started saying "oil change in 28 days" last week, at about 7,100 miles (I got it ex-SUK management @ 3k miles in March). Seemed a bit early, as when I picked it up, I thought it was on variable services.

 

But anyway, rung the dealer to book a service and they told me categorically that the car was wrong (having looked it up); it should be 18k miles or 2yrs and I should bring it in to have its computer reset, which I did.

 

The car now says oil change due in 365 days or 9532 miles (odd distance!). 

 

Looking at the manual, it seems there can be different variable service intervals, and am wondering if the dealer has made a mistake.

 

Anyone else got any experience of this? Don't want to damage the car or void the warranty. I noticed another similar thread (named "Bloody incompetent dealers"), but that seemed to be an issue with a car-lease scheme.

 

Thanks!

 

Chris

 

So originally looks as if the PDI done about July / September 2016 & the Fixed Servicing set at 9,400 miles / 372 days.? (1 year and 1 week.)

That means no mistake. Just usual practice.  Or approx miles as somehow 15,000 km gets lost in conversion to miles with VW, Skoda, Audi, SEAT.

 

Skoda UK do not have thousands of management or even employees, they do have Franchised Dealerships that get Demonstrators though, and they fib.  Some call it lying because it is an un-truth.

 

So what happened to your car is common, so maybe tell them you are not just going accepting a Reset of the Service indicator & they can pay for an Oil & Filter change / Minor Service for the incompetence at the original PDI or the Pre used car sale check of the 'Management car'..

 

Then your car will have a Full Main Dealership Service History and the Dealership can set on Variable or Fixed which ever suits you.

A gesture on Skoda UK or the Dealerships part.

http://volkswagen.co.uk/owners/servicing/regimes 

Edited 25 June, 20178 yr by Awayoffski

They all come from the factory set to variable servicing, but many dealers will change this to fixed (12 months or 10K whichever comes 1st) when they PDI the car.

 

 

& some dealership will do an Oil & Filter change on these SKODA / VW Management / Demonstrator / Bump the First Registration vehicles before a New Owner gets them, and some are too tight on the savings already got from HMRC having had them 3,000 miles / 3 months.

The new customer then has to mess about because the car is due serviced less than a year after they collected the car and dealerships think, just reset the Service Indicator.

Why some call them Stealers.

http://briskoda.net/forums/topic/432833-oil-service-due-message 

Edited 25 June, 20178 yr by Awayoffski

15 minutes ago, Awayoffski said:

& some dealership will do an Oil & Filter change on these SKODA / VW Management / Demonstrator / Bump the First Registration vehicles before a New Owner gets them, and some are too tight on the savings already got from HMRC having had them 3,000 miles / 3 months.

The new customer then has to mess about because the car is due serviced less than a year after they collected the car and dealerships think, just reset the Service Indicator.

Why some call them Stealers.

 

Service is due 12 months after registration thus even if the car is a pre-reg that has stood for 3 months it will be due 12 months from reg not from purchase.

 

If you have only done 7100 miles since last August you should be on fixed servicing. Variable servicing is only for those owners doing more than 10,000 miles a year.

 

Variable servicing saves you nothing. The services are less frequent but more expensive. regular oil changes are better for the car even with todays good quality lubricants.

 

Why is it people will happily spend £20,000 plus on a new car and then resent paying about £200 a year servicing it. Are they mad, mean or both.

Decent dealerships know the crap a car might have been through in 3 months or longer, 3,000 miles as a 'Management car' 

and change the Oil & Filter & reset the Fixed Servicing Indicator, and some dodgy ones top up the oil & wipe the Oil Filter clean and reset the Service Indicator.  Used Approved car sir / madam and serviced for you....

But then you will hear sales staff & techs saying, never more than jobs worth.

 

The 372 days are counting down from the PDI unless set again on collection day.

1 year & 1 week to allow PDI till collection, and holidays etc, getting in for the service.

 

If you buy or receive a new car which comes from the Factory on Variable / Flexible Servicing you can choose to leave it at 18,000 is Skoda now say 20,000 miles /24 months, or go Fixed Servicing 9,400 miles/ 372 days.

 

Dealership change Variable to Fixed on Demonstrators and even Customers cars.

 

?

Where does this service is due after 12 months come from.  If set to fixed servicing it is, if left on variable not.

The Manufacturers Warranty runs from First Registration & the first UK MOT is due 3 years after first registration.

 

When Skoda UK and DEalership want to punt Pre-Reg or Demonstrator / Management cars as long as the Sales staff tell the customer it is on fixed servicing, & it is an Approved Used car but not serviced only had workshop safety checks and see you in 7,000 miles or less then there is no issue.

If the customer is allowed to believe the car or vehicle has long life oil and variable servicing intervals there is an issue.

 

& just resetting the Service Interval for a further Fixed Service Interval might be acceptable to some, 

but try asking a Dealership to reset because you just fancy it and see the response, cant do, not allowed etc etc 

Edited 25 June, 20178 yr by Awayoffski

Hi,

 

Sorry for the slow reply; been away on holiday, but thank you very much for the info.

 

Sounds like it does need a service then and the dealer was being a numpty!

 

The dealer that reset it wasn't the one I bought it from, so I'll go back to them instead and explain what happened, I think!

 

Thanks again,

 

Chris