DSG advice request

[Andy_Enyaq]

Hi, I'm here on behalf of my dad, who has a 2017 1.2 DSG Yeti with a mere 33k miles on it.

He's just been told at a recent service that there is an issue (he was unaware) with the DSG. Apparently he has slipping clutch and a harsh change. The garage has advised a new mechatronics unit and replacement clutch pack. Obviously the cost of this is massive and we're both shocked and disappointed on a low milage, full history car. 

Having now googled it to death..I see its common on the DQ200 gearboxes... pretty poor.

My question is, any thoughts on the above, advice etc We are based in Portsmouth area. Can anyone recommend a dsg specialist. I can see plenty on Google...but a recommendation would help massively.

Any advice massively appreciated.

[Ootohere]

Did they do a software update while the car was plugged in and checking what software was on for the DSG and any fault codes?      What matters here is how common since 2015 and by 2017,

and this is different from those 2009-2015.

 

?????????

Who did the diagnosis was it at the main dealership? 

?

Have they checked the TPI's regarding a 2017 DQ200 DSG?

Be careful where people want lots of money to just replace parts that might not require replacing.

 

Ignore the TPI's on the Pre 2015 DQ200 DSG's, you want to know about the 2015 on built boxes.

http://briskoda.net/forums/topic/439395-the-story-of-the-famous-dq200-clutch-slip/page/13

 

There is a TPI on the DQ200's from this age.   Skoda / VW issued these because of the known issues.          

 (After the Service campaigns covering 2009-2012's and 2013's-2015, those are 34F7 started in 2014 and 34H5 started in 2017. )

 

There is software updates and clutch update for some DQ200's from 2015 to 2017. 

 

Be sure the people doing it are experienced with DQ200 DSG repairs.  

Edited 19 March, 2022 by roottoot

[Expatman]

If it does need work to DSG then, at first, ask politely for Skoda to make a large contribution to the cost - easier if car has been serviced by dealer from new - then if that doesn’t get anywhere start complaining more loudly and LOUDER to the dealer and Skoda(UK) MD. Just keep complaining and someone will listen!!

[Andy_Enyaq]

Thank you both for your replies. I will check with my Dad what updates if any the car has had.

It was not a main dealer but a skoda specialist who I'm pretty sure have a good reputation. 

Reference the TPI...how do I approach that, ask a main dealer about it? The car is now approaching 5 years old....can we expect some kind of financial assistance from Skoda even though its out of warranty if substantial work is required?

[Ootohere]

@Andy_Enyaq  If they are a Skoda Specialist with licensed equipment they should have access to TPI's and possibly be able to do software updates.

 

Best you ask a Skoda Main Dealer about the TPI's by giving the reg number / VIN. 

 

You should get assistance from Skoda if the car had Approved Repirer servicing at Dealerships as the issue is known, 

but then the issue needs correctly diagnosed.   They would say it is Goodwill, or that they were not interested.

 

As it is they might not have the slightest interest depending on the Skoda Specialist.       

You need to fond out if it is the MCU, or the Clutches or the MCU & Clutches. 

 

  There is no Servicing Schedule or Recommendations / guidelines for a DQ200 DSG. 

If servicing had been done on the car in the past 5 years at a Skoda Main Dealers then any TPI's should have been known by the technician.

A good Independent VW / Skoda Specialist should also know about them. 

Edited 19 March, 2022 by roottoot

[Andy_Enyaq]

It was serviced at the main dealer for the first 2 or 3 years. Then by a skoda specialist once out of warranty. My Dad is unaware of any updates being applied...buy that could just be lack of communication. We will speak with the main dealer who supplied and serviced it on Monday. Thanks again.

[Andy_Enyaq]

OK...so I went straight to Škoda UK with the issue. I initially had a positive response, saying they would speak to the specialist regarding the diagnosis and asked me what my expectations for resolution were.

Subsequently I've had a short and sharp reply back saying, there are no known issues and that diagnosis and repair are the owners problem because its out of warranty.

They've offered no explanation of why a "sealed for life" dsg unit has expired in 33k miles and flatly deny there is any issue with DQ200 gearboxes.

It's beyond disappointing and has totally changed my view of the brand.

[Expatman]

4 hours ago, Andy_Enyaq said:

OK...so I went straight to Škoda UK with the issue. I initially had a positive response, saying they would speak to the specialist regarding the diagnosis and asked me what my expectations for resolution were.

Subsequently I've had a short and sharp reply back saying, there are no known issues and that diagnosis and repair are the owners problem because its out of warranty.

They've offered no explanation of why a "sealed for life" dsg unit has expired in 33k miles and flatly deny there is any issue with DQ200 gearboxes.

It's beyond disappointing and has totally changed my view of the brand.

Don't give up - complain directly to Skoda(UK) MD - you can find his name on Google.  Remain polite but firm and don’t give up because initial response is usually “not our problem” but if you persist you have a good chance of them making a contribution to repair.

[Carlodiesel]

1 hour ago, Expatman said:

Don't give up - complain directly to Skoda(UK) MD

Yes, and just let him know that you also have a Skoda Enyaq.   🤣🤣

[Ootohere]

Skoda UK obviously has some Call Handler / Communications Manager in that has no knowledge of Skoda Vehicles, DQ200 DSG's the past history of them or how they are at present.  Obviously no knowledge of the Recalls in Australia or the TPI's in Europe. 

So that is par for the course.   

They are right as in that the car is out of the Manufacturers Warranty. 

 

No idea if Kate Laws is still the Senior Resolutions Manager but if so she seems to have selective memory.

They maybe they clear their desks, computers and memories at the end of each shift and there is then nothing to see, nothing ever happened in the past with components premature failures.

[Andy_Enyaq]

I was dealing originally with someone called Sana, who made some positive noises. Then I got a short reply from someone called Deacon who is a customer relations advisor saying they are prepared to do precisely nothing  because there is no issue from their perspective... The denial...Its utterly infuriating. They rubbished "anything you read on a forum" straightaway....(what would actual customers with real painful experiences and big bills know about these things eh.....!)

[Expatman]

Don’t give up! Contact the MD and fully detail and explain your case, and certainly point out you own another Skoda as well.

[Urrell]

On 19/03/2022 at 12:13, Andy_Enyaq said:

The garage has advised a new mechatronics unit and replacement clutch pack.

Why both, unusual for 2 things to be playing up.

[Ootohere]

^^^ Exactly.

Especially as the owner / driver was not aware there was an issue and it appears to have been noticed at a service on a road test  by whoever. 

 

@Andy_Enyaqhas a proper diagnosis been carried out and is the car now off the road, or at the dealers or what is going on.

?

Was it the master tech that test drove the car?

 

Mr DEACON or Deacon from SKODA / VW UK Customer Services maybe needs to talk with the Dealerships Master Tech about this very rare or unheard of issue with DQ200 DSG's that Skoda produce in normal times more than 2,200 a day of for the VW Group. 

 

 

Maybe this is the person with the keyboard and communications skills but no degree or experience of Mechanical Engineering.

 

Edited 25 March, 2022 by roottoot

[KenONeill]

On 24/03/2022 at 18:00, Andy_Enyaq said:

a customer relations advisor

How do you tell a CRA is lying to you? You can hear their voice.

[J.R.]

On 24/03/2022 at 09:09, Andy_Enyaq said:

They've offered no explanation of why a "sealed for life" dsg unit has expired in 33k miles

 

Neither would I because I am not psychic, having a good engineering knowledge and many years experience with vehicle drivetrains I could speculate but were I in the role of this person, who has in any case no such knowledge, it would be wrong for me to do so.

 

The guy seems to be doing his job very well, in terms of promoting the (now de minimis) Skoda brand values 🤣

 

Like NVQ Kate he will probably be rewarded by promotion!

[Frenchtone]

NVQ  ---   not very qualified

[Ootohere]

Members here got upset when i posted the Resolution Managers Linkedin page which showed where she had worked.

But then she was and is the gate keeper and responsible for many a warranty claim being knocked back and also where they have new cars they can not drive for weeks or months.

'Nothing to see here move along it is all overblown on social media'.  People only go there to complain. 

 

http://briskoda.net/forums/topic/484705-kphmph/page/15

 

 

 

Edited 26 March, 2022 by roottoot

[KenONeill]

4 hours ago, roottoot said:

i posted the Resolution Managers Linkedin page which showed where she had worked.

So she's not actually qualified in vehicle mechanics then (based on her CV).

[Ootohere]

But neither were past CEO's and Brand Directors of Skoda or VW when it comes down to things.

Working for Boots the Chemist before becoming an After Sales Warranty Manager with a car company.

Actual Mechanical Engineering or Vehicle Mechanics training or qualifications that few in a Dealership have, even Workshop Managers or Warranty Managers.

 

Service Desk Staff with an interest in cars is not what Dealerships want serving customers.

 

This one at least had an Engineering Degree. 

Off out of Skoda UK to VW USA which usually last a very short period of time because......

Instead of punting them give them promotion to a horrible position and that means they resign rather than getting a big pay off.

 

Edited 26 March, 2022 by roottoot

[Andy_Enyaq]

On 25/03/2022 at 11:05, roottoot said:

^^^ Exactly.

Especially as the owner / driver was not aware there was an issue and it appears to have been noticed at a service on a road test  by whoever. 

 

@Andy_Enyaqhas a proper diagnosis been carried out and is the car now off the road, or at the dealers or what is going on.

?

Was it the master tech that test drove the car?

 

Mr DEACON or Deacon from SKODA / VW UK Customer Services maybe needs to talk with the Dealerships Master Tech about this very rare or unheard of issue with DQ200 DSG's that Skoda produce in normal times more than 2,200 a day of for the VW Group. 

 

 

Maybe this is the person with the keyboard and communications skills but no degree or experience of Mechanical Engineering.

 

Yes that's the one, Deacon Graham. Just had a 2nd reply from him after I asked him to escalate.

The car is still being driven by my Dad, he doesn't overly have an issue with it. It was diagnosed by JKM, I don't know why both the mechatronics unit and the clutch plates are suspected...unless the failure of one has led to the failure of the other. 

Deacon's response is still very much...."it's out of warranty 18 months ago, not our responsibility". However he has also said the following which is not completely negative....

 

"To set your expectations, a Customer Relations Manager will also advise you that the vehicle will need to go into a ŠKODA Retailer for a full diagnostics. Outside of warranty, we are unable to directly offer support towards repairs, this is to the discretion and empowerment of the ŠKODA Retailer Network, however a full diagnostics is required and support can not be guaranteed."

 

 

[Andy_Enyaq]

I think we will get it booked in with Skoda and push for assistance...if and when the diagnosis materialises.

Any idea what sort of cost we're looking at for full diagnostics?

[Ootohere]

Back when Alisdair Stewart was the Skoda UK Brand Director having been with Bentley (Aftersales / Warranties etc) and various other positions within then the Senior Team he had gave that reply at the begging of an issue being esculated.

But then they quickly learned that there were customers about that knew more than them and already had done the research, talked with Tecks, Master Techs, Independent Engineering experts and even those that they had 'Reached deals with' and that had signed confidentiality agreements. 

 

Nobody from VW Group was going to stand in a Civil Court in Scotland and tell just how many failures they had in and out of warranty & how many deals had been reached with External Warranty Providers that got DSG's free to settle claims.

 

PS

1st 30 Minutes of a diagnostics is £60 according to Skoda Fixed Price Service & Maintenance @ participating dealers on 3-10 year old cars.

The place already gave some ridiculous 'diagnosis' for work required which would be in the region of £3,000.

 

Which was nonsense if the DSG had not even had a reset / software update to see what was what. 

Edited 28 March, 2022 by roottoot

[Ootohere]

@Andy_EnyaqIs it here?  https://jkm.org.uk

?

Are they a VW / Skoda Approved repairer? 

 Do they do Skoda Warranty repairs?

 

Looks like they should have all the gear and more than ideas. 

 

My friend's car was in the hands of incompetents with Parks Skoda Hamilton.

They needed an independent specialist to get the job finished.

http://briskoda.net/forums/topic/444617-7sp-dq200-dsg-failure   1 new MCU, they messed that up, got a 2nd and it got new clutches.  

Shows what the diagnostics cost was with them MCU, total bill with the pathetic Skoda contribution. 

 

 

Edited 28 March, 2022 by roottoot

[Andy_Enyaq]

Yes that's the JKM, they are specialists in all things VAG, maybe not Škoda approved though. Only ever had very positive dealings with them. 

The car is getting booked in at a main agent..for diagnosis as suggested...watch this space 😆